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Rachel R
Customer Ratings:
1110 reviews
Ruby S
Customer Ratings:
148 reviews
Venus L
Customer Ratings:
537 reviews

Find Your Perfect Support Writers

Search top support writers to write high-quality content for the support industry. As a Scripted member you will be able to reach out to them directly, negotiate price, and start short or long-term assignments with ease.

Lee Barbour
Hire Lee B
Lee Barbour is a seasoned content writer with a Master's degree from Sarah Lawrence College. She writes across a variety of industries, including travel, technology, digital marketing, healthcare, business, and real estate. She has collaborated on award-winning campaigns for both startups and Fortune 500 companies, and her work has led her to jobs in Chicago, San Francisco, Las Vegas, Cyprus, Japan and New York City. She has over 15 years of experience in client communication and wordsmithing.
Customer Ratings:
785 reviews
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Jeremy Hillpot
Hire Jeremy H
Fascinated by emerging technologies, Jeremy Hillpot uses his background in legal writing and technology to provide a unique perspective on a vast array of topics including enterprise technology, SQL, data science, SaaS applications, blockchain, cryptocurrency, investment fraud, and the law.
Customer Ratings:
215 reviews
Hire Jeremy H
Scott Kessman
Hire Scott K
I possess a strong 20-year background in marketing, digital marketing, and advertising. However, writing has always been a true passion of mine, and after working in corporate offices for many years, I turned my passion for writing into a full-time job. As a contract content writer for the last 15 years, I can craft engaging and informative content about a wide variety of subjects. I have also written and published two fantasy novels and a collection of short stories.
Customer Ratings:
1112 reviews
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Michael Nadeau
Hire Michael N
Experienced journalist, writer, PR professional, marketing professional, and cat juggler*. Veteran content producer. *That one's not true. Yet.
Customer Ratings:
1069 reviews
Hire Michael N
Rachel MacAulay
Hire Rachel M
In Rachel's past life she was a technology analyst, and she still trusts data and research as the basis of business writing. She has been a freelance writer and editor for 25+ years, with experience writing about technology, travel, nutritional products, domain names, autism, food, exercise, general topics, and more.
Customer Ratings:
148 reviews
Hire Rachel M

Why hire a software support writer?

Now and then, users encounter problems while using various software, and they turn to software support. A software support writer understands the multiple platforms that offer support engagement with their users, e.g., online, on the phone, or at a desk. They are also knowledgeable about the various tasks carried out by software support.

For example:

  • Documentation of user guides, manuals, and other customer correspondence

  • Administration of SQL databases

  • Software monitoring

  • Escalation and reproduction of reported technical issues to the development team

  • Logging and resolving customer issuer through phone, email, or in-person

  • Supporting new personnel in programs, software, and operational instructions

  • Recording issues and solutions to troubleshoot guides

Skilled software support writers can easily document this information because they have a deep understanding of the software. Despite what end of the support your readers fall on, these writers can comfortably communicate all matters of software support. Software support writers offer vital information.

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Trusted By

Scripted has been a tremendous partner and value add for our business in helping us craft insider descriptions of cities and neighborhoods.

John Kobs
CEO, Apartmentlist.com and Autolist.com

Scripted has been a wonderful resource for original content across many topics. They are effective at pitching new ideas or taking raw thoughts and building them into well crafted masterpieces of content.

Koka Sexton
Global Senior Manager of Social Marketing, LinkedIn

Our acute need was for a dramatic quantity of high-quality content, written for a sophisticated medical audience, yet simultaneously consumer-friendly. That's not an easy task. We were lucky to have been matched with Scripted, whose adherence to quality exactly matched our needs.

Jerry Gulley
VP of Content Services, Healthine.com

We would've had to hire about five full-time writers to get the amount of content that we're currently getting from our partnership with Scripted," said Kelly. "It just makes total sense.

Brian Kelly
CMO, InsideView

We've been working with Scripted on about four blogs per month for the past 12 months. As the writers and Scripted have become familiar with the brand and the way we work, they have been a great partner and delivered fantastic content which we publish monthly on our platforms.

One of the most beneficial parts of the platform is how the content reviewing system works. We love the ways in which writers of different levels can be selected and the excellent customer support Scripted offers. We hope to continue this relationship well into the year.

The adidas blog has seen growth month over month. We get some great comments on social as well.

Katie Burt
Social Media Manager at Adidas Digital Sports

The biggest benefits of moving to Scripted have been improvements in the quality of writing, access to subject matter experts, and the ability to quickly complete large volumes of writing simultaneously.

Kathleen Booth
CEO, Quintain Marketing

As an agency, we manage our own blog plus several client blogs. That means we always have a lot of posts in the works. Scripted helps us to make sure we deliver quality writing on time.

We've been using Scripted for about eight months. The implementation of the agency dashboard lets us organize and manage projects by client, which is a huge help when you're dealing with a large volume of posts for a wide variety of clients. We can also restrict access to just the people who need access to each project. This helps keep inboxes less cluttered and more focused on what's important. The agency dashboard also allows us to favorite writers whose voice matches a particular client's brand, a big help when identifying the right writer for the job.

In the past, we produced content either in-house or with freelance writers. Scripted has been much more reliable, and the writing quality on Scripted has been consistently strong.

Chenery
Marketing Manager, Whittington Consulting

Using Scripted allows us to increase the frequency of our posts, and it's also a great forcing mechanism to plan in advance and pull together the topics and assignments for the upcoming month as well. It's a good forcing function as well just to make sure we're looking in advance at upcoming holidays or upcoming change.

I think the quality is excellent. I was incredibly impressed. I thought that the writers found the fun voice, and I think there was a consistency across all the blog posts.

Diana Adair
Director of Communications, Zazzle

I was particularly overwhelmed with a lot of work here at Eventbrite, so I didn't have a ton of time. It took very little effort on my end to work with Scripted and their account management service. My account manager Tasia Potasinski made it really easy and straightforward for me -- using Scripted definitely saved me time and energy.

After receiving the final drafts, I didn't have to do much editing. It took me no more than 10 or 15 minutes of reading through the white papers to just make sure everything was accurate. I think the quality of the content was strong and I felt like each writer did a fair amount of additional research. They really took the time to understand the topic and the context within the topic.

Megan Buell
Content & Inbound Marketing Manager, Eventbrite

Prior to using Scripted we relied heavily on in-house marketing teams to create content. We're into our second year working with Scripted, and over those two years we've increased our content capabilities greatly - easily doubled the content and ideas in the last year.

We use Scripted as an extension of our team and use the various services Scripted provides to supplement our research. Just getting a different perspective on an issue can help jumpstart an idea.The biggest benefit of Scripted is having access to a whole group of writers who offer a different perspective that makes our topics and ideas much greater in writing.

Felix Bazgan
Senior Marketing Communications Manager, Cambro

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