Now and then, users encounter problems while using various software, and they turn to software support. A software support writer understands the multiple platforms that offer support engagement with their users, e.g., online, on the phone, or at a desk. They are also knowledgeable about the various tasks carried out by software support.
Documentation of user guides, manuals, and other customer correspondence
Administration of SQL databases
Escalation and reproduction of reported technical issues to the development team
Logging and resolving customer issuer through phone, email, or in-person
Supporting new personnel in programs, software, and operational instructions
Recording issues and solutions to troubleshoot guides
Skilled software support writers can easily document this information because they have a deep understanding of the software. Despite what end of the support your readers fall on, these writers can comfortably communicate all matters of software support. Software support writers offer vital information.
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Kirk P. is a freelance writer who specializes in creative, click-worthy content for businesses in various verticals, including digital marketing, technology, retail, health care, and lifestyle and travel. Kirk's work has appeared on Travelocity, Ziff Davis, StubHub, and more. His talents include SEO-optimized copy, blog posts, website pages, press releases, product descriptions, email newsletters, and Tweets and Facebook posts.
Creative technologist. I love exploring and evaluating software technologies in general. Experienced with server-side development, Machine learning, and Distributed applications (including Blockchain). Author of "What the f*ck Python?" project on Github, and "Hands-on Reinforcement Learning with Tensorflow" course on Udemy.
I am an award-winning writer and editor with over 15 years of experience in journalism, marketing, and content creation. My work has appeared in over 20 publications. I excel at providing sharp, compelling, and professional writing. I am well-versed in writing content for trade journals, small businesses, academic organizations, B2B publications, SaaS tech companies, and in-house marketing teams. If you're looking for compelling & professional content? Need a skilled storyteller & tech nerd to write ebooks, feature-length articles, blogs, marketing content & more? Search no more!
Jasmine Henry is a Seattle-based freelance writer, with specialties in technology, analytics, software, and related fields. She holds a MS degree in Informatics & Analytics, and a Graduate Certificate in Health Care Informatics from Lipscomb University in Nashville, TN. Her work has appeared on Forbes, HP Nucleus, IBM Big Data Hub, Time, ADP Spark, Reuters, and more.
The best way to find the perfect support content writer for your business is to read writing samples they have published in the past. All Scripted writers offer writing samples to potential clients to showcase their talent and experience. Check out these blog posts from a few of our support writers: