Why hire a software support writer?
Now and then, users encounter problems while using various software, and they turn to software support. A software support writer understands the multiple platforms that offer support engagement with their users, e.g., online, on the phone, or at a desk. They are also knowledgeable about the various tasks carried out by software support.
Documentation of user guides, manuals, and other customer correspondence
Administration of SQL databases
Escalation and reproduction of reported technical issues to the development team
Logging and resolving customer issuer through phone, email, or in-person
Supporting new personnel in programs, software, and operational instructions
Recording issues and solutions to troubleshoot guides
Skilled software support writers can easily document this information because they have a deep understanding of the software. Despite what end of the support your readers fall on, these writers can comfortably communicate all matters of software support. Software support writers offer vital information.
Sign up for Scripted to find a hard working writer to meet your content marketing goals.
What Do You Get On Scripted?
Any Content Type
- Blog Posts
- Press Releases
- Social Media Posts
- Product Descriptions
Real, Vetted Writers
- User Reviews & Success Metrics
- Browse Writing Samples By Topic
- Writers Pitch Blog Ideas
- 24-hour Turnaround Available
- 100% Original Content
- User-friendly Ordering
- Instant Start Projects
- Content Promotion Strategy
Browse Related Topics
- UI and UX Design
- Programming Languages
- Word Processing
- Open Source Software
- Antivirus Software
- Machine Learning (ML)
- Natural Language Processing (NLP)
- The Internet
- Operating Systems
- Software Developers
- Mobile Applications
- Customer Management Tools
- Web Hosting
- File Sharing
- Office Software
Browse Our Top Support Writers
Search top support writers to write high-quality content for the support industry. As a Scripted member you will be able to reach out to them directly, negotiate price, and start short or long-term assignments with ease.
Jasmine Henry is a Seattle-based freelance writer, with specialties in technology, analytics, software, and related fields. She holds a MS degree in Informatics & Analytics, and a Graduate Certificate in Health Care Informatics from Lipscomb University in Nashville, TN. Her work has appeared on Forbes, HP Nucleus, IBM Big Data Hub, Time, ADP Spark, Reuters, and more.Customer Ratings:
Kirk P. is a freelance writer who specializes in creative, click-worthy content for businesses in various verticals, including digital marketing, technology, retail, health care, and lifestyle and travel. Kirk's work has appeared on Travelocity, Ziff Davis, StubHub, and more. His talents include SEO-optimized copy, blog posts, website pages, press releases, product descriptions, email newsletters, and Tweets and Facebook posts.Customer Ratings:
I'm a programmer and writer; I've worked as a software developer at MIT and I have a BA in history from Yale. When I write I generally combine these interests by focusing on tech, business, and financial writing.Customer Ratings:
Read Sample Support Blog Posts
The best way to find the perfect support content writer for your business is to read writing samples they have published in the past. All Scripted writers offer writing samples to potential clients to showcase their talent and experience. Check out these blog posts from a few of our support writers: