Why hire a software support writer?
Now and then, users encounter problems while using various software, and they turn to software support. A software support writer understands the multiple platforms that offer support engagement with their users, e.g., online, on the phone, or at a desk. They are also knowledgeable about the various tasks carried out by software support.
Documentation of user guides, manuals, and other customer correspondence
Administration of SQL databases
Escalation and reproduction of reported technical issues to the development team
Logging and resolving customer issuer through phone, email, or in-person
Supporting new personnel in programs, software, and operational instructions
Recording issues and solutions to troubleshoot guides
Skilled software support writers can easily document this information because they have a deep understanding of the software. Despite what end of the support your readers fall on, these writers can comfortably communicate all matters of software support. Software support writers offer vital information.
Sign up for Scripted to find a hard working writer to meet your content marketing goals.
Browse Related Categories
- UI and UX Design
- Programming Languages
- Word Processing
- Open Source Software
- Antivirus Software
- Machine Learning (ML)
- Natural Language Processing (NLP)
- The Internet
- Operating Systems
- Software Developers
- Mobile Applications
- Customer Management Tools
- Web Hosting
- File Sharing
- Office Software
Browse Our Top Support Writers
Search top support writers to write high-quality content for the support industry. As a Scripted member you will be able to reach out to them directly, negotiate price, and start short or long-term assignments with ease.
Betsy Stanton is a professional content writer who has worked through Scripted since 2012, researching and writing on a broad range of topics. Her employment background includes market consulting, real estate, non-profit organizing, healthcare-related social work and community college ESL teaching. She is also a literary writer (under a different name), and her short fiction, poetry and essays have appeared in respected journals. She has a Bachelor of Science degree from the University of California, with coursework that included biology, physics and calculus. Her graduate work at the University of Washington School of Social Work led her into private consulting in personal finance, business practices and digital marketing. She is a careful, enthusiastic researcher who enjoys matching her writing tone to each client’s unique needs. She...
Kathleen offers three key skills. First, she has the ability to use her own expertise to inform her writing. Second, she has the capacity for doing research on a wide variety of topics, identifying the heart of the information, and then presenting it in an easy-to-understand written form. Third, Kathleen enjoys producing different styles of writing -- from friendly to formal to a bit irreverent. Her natural curiosity keeps her motivated to find the information that will make her writing attract readers. Kathleen has an extensive business background. Prior to writing professionally, she held management positions in several industries including consulting, technology and healthcare. She has lived in the trenches, not just written about them. While her background gives her the skills to write for a variety of industries, Kathleen has m...
Zachary lives in Maine, where he began working as a full-time freelance writer and proofreader more than a decade ago. He specializes in retail sector writing; he designed TopRetailNews.com and writes articles for it. Zachary authored and published a paperback book in 2016. He also edited two print newsletters at one time. During his time in college, he successfully completed Technical Writing and College Writing courses. The experienced author always strives to perform comprehensive research, avoid the passive voice and proofread text thoroughly. Each paragraph features a variety of sentence structures. These techniques create an enjoyable reading experience while maximizing clarity and accuracy.
I am an award-winning writer and editor with over 15 years of experience in journalism, marketing, and content creation. My work has appeared in over 20 publications. I excel at providing sharp, compelling, and professional writing. I am well-versed in writing content for trade journals, small businesses, academic organizations, B2B publications, SaaS tech companies, and in-house marketing teams. If you're looking for compelling & professional content? Need a skilled storyteller & tech nerd to write ebooks, feature-length articles, blogs, marketing content & more? Search no more!
Fascinated by emerging technologies, Jeremy Hillpot uses his background in legal writing and technology to provide a unique perspective on a vast array of topics including enterprise technology, SQL, data science, SaaS applications, investment fraud, and the law. Contact Jeremy at email@example.com.
Read Sample Support Blog Posts
The best way to find the perfect support content writer for your business is to read writing samples they have published in the past. All Scripted writers offer writing samples to potential clients to showcase their talent and experience. Check out these blog posts from a few of our support writers: