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Melissa J
Customer Ratings:
397 reviews
Venus L
Customer Ratings:
448 reviews
Michael N
Customer Ratings:
875 reviews

Why hire a software support writer?

Now and then, users encounter problems while using various software, and they turn to software support. A software support writer understands the multiple platforms that offer support engagement with their users, e.g., online, on the phone, or at a desk. They are also knowledgeable about the various tasks carried out by software support.

For example:

  • Documentation of user guides, manuals, and other customer correspondence

  • Administration of SQL databases

  • Software monitoring

  • Escalation and reproduction of reported technical issues to the development team

  • Logging and resolving customer issuer through phone, email, or in-person

  • Supporting new personnel in programs, software, and operational instructions

  • Recording issues and solutions to troubleshoot guides

Skilled software support writers can easily document this information because they have a deep understanding of the software. Despite what end of the support your readers fall on, these writers can comfortably communicate all matters of software support. Software support writers offer vital information.

Sign up for Scripted to find a hard working writer to meet your content marketing goals.

What Do You Get On Scripted?

Any Content Type

  • Blog Posts
  • Press Releases
  • Social Media Posts
  • Product Descriptions

Real, Vetted Writers

  • User Reviews & Success Metrics
  • Browse Writing Samples By Topic
  • Writers Pitch Blog Ideas
  • 24-hour Turnaround Available

Complete Solution

  • 100% Original Content
  • User-friendly Ordering
  • Instant Start Projects
  • Content Promotion Strategy

Browse Our Top Support Writers

Search top support writers to write high-quality content for the support industry. As a Scripted member you will be able to reach out to them directly, negotiate price, and start short or long-term assignments with ease.

Jasmine H

Port Angeles, Washington, United States •

Jasmine Henry is a Seattle-based freelance writer, with specialties in technology, analytics, software, and related fields. She holds a MS degree in Informatics & Analytics, and a Graduate Certificate in Health Care Informatics from Lipscomb University in Nashville, TN. Her work has appeared on Forbes, HP Nucleus, IBM Big Data Hub, Time, ADP Spark, Reuters, and more.

Customer Ratings:
188 reviews

Kirk P

Last online 25 minutes

Kirk P. is a freelance writer who specializes in creative, click-worthy content for businesses in various verticals, including digital marketing, technology, retail, health care, and lifestyle and travel. Kirk's work has appeared on Travelocity, Ziff Davis, StubHub, and more. His talents include SEO-optimized copy, blog posts, website pages, press releases, product descriptions, email newsletters, and Tweets and Facebook posts.

Customer Ratings:
1880 reviews

David T

South Bend, Indiana, United States • Last online about 1 hour

I'm a programmer and writer; I've worked as a software developer at MIT and I have a BA in history from Yale. When I write I generally combine these interests by focusing on tech, business, and financial writing.

Customer Ratings:
1209 reviews
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Read Sample Support Blog Posts

The best way to find the perfect support content writer for your business is to read writing samples they have published in the past. All Scripted writers offer writing samples to potential clients to showcase their talent and experience. Check out these blog posts from a few of our support writers:

Tracking Cryptocurrencies via SMS Alarms using JavaScript, Node.js and Twilio

Bitcoin, Ethereum, Ripple, Bitcoin Cash, Dogecoin, Litecoin—the list of cryptocurrency coins is endless, and new technologies are emerging daily. In this tutorial, we are going to create an app that sends SMS text messages whenever a cryptocurrency's market value crosses a price threshold. Cryptocurrency investors can sit back, let the market do its thing, and wait for opportunities instead of compulsively checking the markets!

Following Along

For the purpose of this tutorial, I have set up a repository with the complete code hosted Github: https://github.com/ssenkus/coin-sms-alert. You will be able to build everything you need by following the steps in...

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A Digital Framework for Cross-Organizational Collaboration

By the end of this year, more than half of enterprises overall, and 80% of those in the middle of digital transformation, are projected to join some sort of a strategic partnership with digital partner firms, both in and beyond their respective industries. That comes from a study by the IDC, which suggested that this marks the tipping point for the widespread adoption of digital ecosystems.

IDC's Sr. VP Frank Gens declared, "We are at an inflection point as digital transformation efforts shift from 'project' or 'initiative' status to strategic business imperative. Every (growing) enterprise, regardless of age or industry,...

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