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Can Help Center/Customer Support Software Help Your Online Business?

by Keely B.
Help Center software is being touted everywhere online, but can it really help your online business? Here's a look at how help center/customer support software can streamline your customer service issues, help your support agents, and improve sales.
Keely B.
Key West, Florida, United States
716

About Keely B.

As a business writer, feature writer, music/theater critic and columnist, for the past several decades Keely Brown has been a regular contributor to major national newspapers such as The Atlanta Journal and Boulder County Business Report. As an Internet content writer, she has written hundreds of articles for content providers such as Demand Media/eHow, Media Piston, ConsumerSearch, Textbroker and Search Sciences. Currently, she does most of her Internet content writing for Scripted. Keely is the recipient of a Colorado Press Association Award for feature writing, and won a Best of Atlanta award for her daily radio program. In addition to her writing career, she is a life-long musician and has toured throughout the US and Europe, performing for dignitaries such as the Queen of England. As a musician, she has been profiled on CNN, National Public Radio and BBC Radio and Television. Today, she lives in Key West with her husband Tim Stroud, who is also a Scripted writer.