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Cancellations are problematic, but no-shows are a bottom-line killer for health care providers.
Appointment reminder systems have the power to dramatically reduce no-shows and increase profitability. According to the American Journal of Medicine, reminding patients of upcoming appointments reduced no-shows from 23.1 to 13.6 percent. We've narrowed down the four most effective and flexible appointment reminder applications to keep patients flowing into your waiting room:
1. Appointment Reminder
This web-based application allows patients and providers to make appointments over the internet. It also cuts down on no-shows by sending appointment reminders through text messages or automated phone calls. The web interface is easy to use and the service offers free trials to new providers. Prices start at $29 per month.
2. Patient Prompt
Patient Prompt provides a variety of options for health care providers. Rather than focus on a one-size-fits-all application, this company tailors its program to the unique needs of each practice. Installation takes places on the web and it's integrated with the provider's current scheduling system. The appointment reminders are fully automated via voice, text and email. Prices vary for this easy-to-use option. There's also a 14-day free trial.
JustRemindIt is a web and mobile-based application that makes sending appointment reminders easy. To use it, providers enter the patient's name, contact information, the intended message and the method of delivery. The reminder is automatically sent by phone call or text message. It also includes contact lists, templates for reminder messages and recurring reminder options. Prices start at $9.99 — JustRemindIt offers 14-day free trial as well.
TeleVox offers a similar text and email reminder system. It's unique in that it's designed to be a two-way system, so patients can respond to reminders and cancel or confirming appointments as needed. This application integrates with existing scheduling systems and each provider has access to a management team to help with message scripting, recordings and setup. Reminders are automated and practically unlimited. Prices vary. Despite how annoying and seemingly irresponsible no-shows are, the truth is few patients intend to skip their appointment. A reminder service goes a long way in getting patients to remember their appointments and provide an easy way to cancel.
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