Everything You Need To Know About Business Process Automation

This is a writing sample from Scripted writer Ashley Mangtani

Business Process Automation

Business Process automation is a vital component in the future of enterprise. Industries across the globe are adopting various forms of automation to streamline processes and create simple systems. You could argue that the cycle of automation is no longer a corporate luxury and is now more accessible than ever. It's now an essential component in businesses of every size and helps to ensure consistency and success.

In this article, we will explore all of the different benefits of automation, show you the best solutions and reveal why it's so important for the future of all businesses.

What Is Automation?

Automation is essentially a technique, method, or system of operating a process by mechanized means. It serves to reduce human intervention and streamline operations, which in turn increases productivity. Software applications can be used to automate technical processes, freeing up employees to focus on other areas of the business.

Types of Business Process Automation

Business Process Automation

BPA or Business Process Automation involves the use of software applications to implement a recurring task. Rather than focusing on individual tasks, BPA often streamlines entire business processes.

Intelligent Process Automation

IPA or Intelligence Process Automation uses AI (Artificial Intelligence) to simulate human activity. This automation method uses machine learning to improve its output and is at the forefront of innovation.

Robotic Process Automation

In this process, software robots are used to automate manual human activities that are often repetitive and rule-based. Robotic process automation streamlines workflows and works by increasing profitability, flexibility, and responsiveness. Studies have shown that it also increases overall employee satisfaction, productivity, and engagement through the use of autonomous processes.

Where Is Robotic Automation Used?

Robotic process automation is used in almost every industry that has repetitive tasks. Banks, healthcare providers, insurance firms, and telecommunications companies all use robotic process automation to automate governance, reconcile accounts, and invoice processing.

Supply chain processes such as data entry, after-sales service support, and predictive maintenance all use RPA to automate their internal systems.


Business process automation and robotic process automation work together to minimize human error and are a crucial part of digital transformation initiatives. RPA uses robotics and software to streamline individual processes whilst BPA takes an entire business process and automates it to completion.

Three Examples Of Business Process Automation

Going Paperless

Going paperless isn't just better for the environment, it's revolutionized the way that businesses handle their valuable data and has allowed them to collate information more efficiently than ever before. Streamlining this process alone can save several hours per day and can have vast money-saving benefits in the long term.

Onboarding New Employees

Hiring and onboarding new employees is a complicated and time-consuming process. Resources are dedicated to filling out forms, acquiring documentation, and assigning mentors. Business process automation allows you to deliver forms automatically, provide online training, and integrate mentor booking systems.

Operations Management

Business process automation is the single biggest solution to tracking, storing, and recording the vital steps in any given project. Work can be handed over between colleagues autonomously, with the use of AI software programs. It's an important step that allows workers to simplify their daily routines whilst increasing engagement and productivity.

Business Process Automation Tools

Business process automation tools(BPA/tools) are technologies that are used to analyze and enhance particular business processes. Distinct goals and objectives are used to test business process efficiency.

Modeling can also be used to provide businesses with scalability data, automation, and operations improvement. Visual models are used to help employees understand business processes and recognize areas of improvement.

Business Process Automation Companies

UI Path

UI path is a leading software provider for robotic processes that was founded in 2005. It's quickly taken over the automation industry and promises to deliver industry-leading responsive automation that lowers costs, creates faster cycle times, and minimizes human error.


WorkBot was founded in 2013 and provides cloud-based automation and platform integration with enterprise-grade capabilities.


HyperScience uses machine learning to differentiate itself from its competitors. It's unique software to learn new ways of performing mundane tasks such as data entry.

What Are The Benefits Of Implementing Business Process Automation?

Vastly Improved Operational Efficiency

Human error is certainly one of the biggest problems that businesses face today. A lot of money is lost accounting for and rectifying mistakes. Business Process Automation software bridges the gap by providing workforce solutions that relinquish the possibility for employees to fail.

Automated processes require little to no oversight or supervision. This leaves workers more time to focus on useful and creative solutions to the problems they face on the job. Automation ensures that micromanagement is minimized which in turn creates streamlined processes that work autonomously.

Greatly Reduces Costs

Resources are generally wasted or mismanaged when processes are implemented manually. Business Process Automation vastly reduces operation costs and increases vital profit margins. When resources are correctly optimized it has a significant effect on the reduction of waste and forces businesses to reevaluate their sustainable practices and strategies.

Vendor contracts can also be managed effectively by streamlining your business processes with automation. Terms can be renegotiated with favorable arrangements in place for both parties who organically benefit from BPA.

Superior Document Management

Managing documents effectively takes a lot of time, effort, and patience. It's easy to make mistakes which can, in turn, cause businesses to leak money and lose precious capital. Migrating data manually is often strenuous, time-consuming, and can heighten errors.

When Business Process Automation is correctly implemented it completely revolutionizes document management, making it effortless. The retrieval and organization of data are particularly simplified and confidential data can easily be secured with role-based access. Because valid information can easily pass between processes, it naturally increases productivity.

Superior Customer Service

Automatic Business Processes uniquely boost and stimulate customer experiences. BPA software enables businesses to satisfy Service Level Agreements (SLA's) with relative ease. It allows for products, services, and experiences to be made available to customers effectively and punctually.

Quality control can also be effectively measured thanks to standardization and greater efficiency. AI can also be implemented with the use of chatbots to quickly resolve customer queries.

Transparency & Visibility

The visibility of processes is also improved through automation. Customizable dashboards can be used along with Key Performance Indicators (KPI's) to track and trace multiple processes. This is useful to businesses who can use this information to extract in-depth process performance reports which provide them valuable insights. This data can then be used to identify and improve performance in areas that need development.

Better Compliance

If businesses don't properly comply with industry regulations and requirements it can prove costly. Process Automation Software has been specifically formulated to help businesses stay compliant with minimal effort. When an automated process is running, it autonomously logs information associated with the task. Names, task details, and timelines are all recorded with little to no effort by the user.

These logs are crucial in demonstrating compliance to industry regulators and local authorities. They can prove useful in audit trials and reduce the need for expensive outsourcing. EIN verification can also be integrated into Business Process Software which saves time and streamlines the HR process.

Heightened Employee Morale

Employees are the cornerstone of any business and keeping them motivated is an ongoing plight. Having streamlined processes that make your staffer's jobs easier is a win-win situation. Workers benefit from a congenial workplace whilst the business benefits from the increased productivity that is associated with higher levels of motivation.

The transparent nature of internal automated processes means high-performing employees can be identified and rewarded for their hard work and commitment to your organization. Employees will often innovate their working habits and produce higher quality work that they are proud of.


Automation is undoubtedly hardwired into the future of all business practices. When processes are streamlined, it means that business owners and employees have more time to focus on other important areas.

The benefits are enormous and with new technological innovations every day, it definitely makes sense to invest in Process Automation Software to streamline your business processes.

Written by:

Ashley Mangtani
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Ashley Mangtani is a technical writer from the U.K who specializes in Digital Transformation, SaaS, B2B, Cybersecurity, and AI/Metaverse. He's the head taxonomist and glossary technician for WalkMe and has worked as a digital marketing lead for several high-profile clients including McAfee and KPMG. Ashley's background is in creative and digital industries policy, research, and white papers, having worked for the Department for Digital, Culture, Media, and Sport for six years prior to his freelance writing career.
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