This is a writing sample from Scripted writer Ashley Mangtani
Are You Hiring The Right Amazon Virtual Assistant For You?
Amazon is a juggernaut in the tech industry, offering a multitude of services including e-commerce, cloud computing, artificial intelligence, and digital streaming, to name a few. Entrepreneurs from across the globe use Amazon's e-commerce services to build profitable businesses and capitalize on the digital arena, fulfilling individual consumer needs in real-time. But it does come at a cost—e-commerce entrepreneurs' valuable time. It's easy to become inundated by repetitive tasks and routine activities that require little knowledge of your business. Enter the Amazon virtual assistant.
Wing is an industry leader for dedicated Amazon virtual assistants. Our VAs help build, manage, and revolutionize our clients' Amazon stores. Working from the ground up, Wing's resourceful Amazon virtual assistants are there every step of the way, taking care of everything from product sourcing and supplier communication to customer service, live chat, and order management.
What Is An Amazon Virtual Assistant?
An Amazon virtual assistant provides administrative support to Amazon business owners both online and offsite. Amazon VAs are intensively trained and highly competent; they can carry out multiple tasks simultaneously. Their support helps Amazon business owners save time and focus on more important enterprise aspects such as growth strategies and digital transformation.
What Can An Amazon Virtual Assistant Do For You?
Amazon virtual assistants can assist you with a variety of tasks which include:
The non-core tasks associated with Amazon Business Services are notoriously time-consuming, and outsourcing these to Amazon VAs makes fulfilling complex duties more efficient.
Wing Amazon VAs are unlimited which means that they can complete multiple complex tasks such as expenses, invoices, and research for just $999/Month.
Why Should I Get An Amazon VA?
Amazon Virtual Assistants help build and scale an e-commerce business without the need for constant communication or micromanagement. Implementing a VA strategy is a surefire way of freeing up valuable time to be spent in more impactful areas of the business.
One of the primary benefits associated with virtual assistants is their ability to expertly market products and provide accurate growth estimates, with knowledge that becomes useful when building a targeted social media strategy and automating business tasks. Hiring a VA is also cost-effective since most entry-level assistants charge competitive rates.
Another reason why e-commerce businesses invest in experienced virtual assistants is because they can collate vast amounts of qualitative and quantitative research. Virtual assistants can bolster marketing strategies and new product exploration by round-the-clock access to information, which leads the way for positive growth.
Tasks Your Amazon FBA Virtual Assistant Can Handle
Search engine optimization (SEO) for e-commerce generates organic traffic for product listings on Amazon, eBay, and similar platforms. The various algorithms associated with the Amazon Marketplace tend to shift around to lessen the risk of violation, which is why it's imperative to keep up-to-date with the latest trends.
Amazon virtual assistants are trained SEO practitioners who specialize in ranking techniques for e-commerce businesses on Amazon. Virtual assistants can augment listings and make them more effective because of their extensive knowledge of algorithmic behavior.
Inventory management requires an immersive strategy that incorporates every aspect of your business to ensure the smooth flow of sales. Inventory managers streamline processes and help e-commerce businesses to enhance production, save money and promote growth.
Businesses can implement strong sales processes through inventory managers who use analytics to forecast and map out brand requirements. Inventory managers also prevent stock-outs by carefully managing critical calculations associated with supply and demand.
Order Processing and Fulfilling
Amazon virtual assistants, especially the ones at Wing, are order processing champions. They can support the entire process from the point of sales inquiry to the delivery of a product to a customer.
Order processing tasks that an Amazon Virtual Assistant can help you with include:
Sending In FBA Inventory
Downloading Shipping Labels
Obtaining Amazon Barcodes For Each Unit
Handling Customer Service
Delivering effective customer service is crucial for businesses to maintain strong growth.
Customer centricity is at the heart of digital innovation, with buyers expecting better service, product quality, and value for money than ever before. Business owners can hand over their customer support services to virtual assistants equipped with the necessary skills.
Customer service tasks that VA's can manage include but are not limited to:
Verifying FBM Orders
Commenting On Reviews
Tracking Down Past Orders
Overseeing Refunds & Product Replacement
Recognizing & Handling Negative Feedback
Through these services, dedicated virtual assistants can create a high-quality user experience, which increases the chances of getting positive reviews.
Returns & Exchanges
Virtual assistants can directly manage returns, exchanges, and refunds. Organizing internal orders can get overwhelming, and if the business owner handles this themself, they cannot attend to other areas of business. If an online store can't respond quickly and effectively to customer complaints, its reputation suffers, which often impedes future growth.
A straightforward exchange policy could help to motivate buyers to avoid the refund process. Virtual assistants are able to communicate effectively with consumers and articulate such policies, which can drive up perceived value and have long-term beneficial effects for your business.
Digital-first commerce is in full force, which means that new media publishing is a vital aspect of modern business practices. All businesses, but especially e-commerce stores, should have an up-to-date, interactive, and informative website.
It's also worth mentioning the security benefits associated with hiring a virtual assistant. Server and operating system exploits are on the rise and lead to unpatched security vulnerabilities that cybercriminals can use to gain access to and hack your website. Virtual assistants can run time-consuming security software updates every week and ensure the safety and ongoing protection of your site.
Where To Find An Amazon Virtual Assistant
Freelance Job Boards
Freelance job boards and job sites such as Monster and Indeed allow you to perform customizable searches, which gives you access to a plethora of qualified candidates. Most freelance platforms offer some form of payment protection, helping to ensure consistent quality of work that is delivered on time.
Managed VA Service Providers
Managed VA service providers wield considerable advantages over freelance job boards. They supply clients with a dedicated customer success manager who matches requirements, demands, and business focus to a variety of talented VAs.
Virtual Assistant MSPs vet all of their employees and provide businesses with skilled, qualified, and competent individuals that guarantee a definable level of success.
Another benefit of managed VA service providers is their ability to offer flexible pricing models uniquely tailored to specific business needs. They can match businesses with desirable VAs depending on price, competence, and proficiency.
How To Choose A Managed VA Service Provider
For a business to grow consistently, it must address vital marketing and advertising needs without drastically increasing its overhead costs. VAs like ours have the advantage of using a dedicated platform and tech resources.
That said, here are three things to consider when choosing your next VA MSP:
*The Company's History *
It's important to have a clear understanding of the history of your VA MSP and its background. You might need a specialized provider that has explicit knowledge relating to a specific industry or niche. Alternatively, you might have precise and detailed needs that can only be accomplished through enhanced subject matter proficiency and understanding. The expertise of the right MSP spells the difference between strategic growth and stagnation.
*The Company's Approach To Your Growth *
There isn't a one size fits all solution to modern business needs, especially for those companies operating within the complex Amazon marketplace. VAs from Wing can achieve this for you; they have dedicated Customer Success Managers who work with clients to put in place a customizable process VAs can follow.
*The VAs' Technical Setup *
Operating a successful business in the digital age requires technical support that is quick, efficient, and straightforward. There may be times when your VA needs additional backing to deliver on certain projects or objectives and a VA MSP that has sufficient technical resources should be able to effectively bridge the gap and provide extra assistance. Wing VAs operate through a dedicated platform for business clients that streamlines processes and offers supplementary support.
The above considerations are all critical to the success of your Amazon business. Wing offers an abundance of innovative services that define a clear vision and outcome for strategic growth. Wing capitalizes on the latest industry trends and technological innovations by harmonizing and adapting its approach to deliver new ways of working.
With Wing, every piece of work is submitted to trained human assistants who look over, verify and guarantee its quality, making adjustments wherever necessary so you get the best possible deliverable.
Wing's VA services include the following areas:
Expenses & Invoices
Scheduling & Reminders
Shopping & Supplies
On top of managing e-commerce and digital marketing, Wing provides the above services and more to ensure the smooth running of your Amazon business.
How Much Is An Amazon FBA Virtual Assistant's Salary?
Amazon virtual assistants don't come cheap, with specialized marketing and finance assistants charging anywhere between $60-100 per hour. Over time, it will prove costly for your business and can even upset the balance sheet. Businesses must ensure that they reach sound financial decisions to achieve a positive long-term development. Choosing the right VA can often make or break a business, especially those in their early developmental stages.
Average Costs For A Work-From-Home VA
Based on the data in the table below, you could end up spending over $150,000 annually on VA services. Wing offers some of the most competitive rates in the market because of its proprietary systems that minimize the need for human intervention.
The Wing platform enables assistants to provide quality deliverables and value, thanks to the technology, resources, and research invested in its ongoing development. To illustrate how much you'll save, take a look at the following tables. In the first one, you'll see typical rates for Amazon VAs:
Amazon VA / Hour
$7.21 - $100+
Amazon VA / Week
$288 - $3,000+
Amazon VA / Month
$1,250 - $12,000+
Amazon VA / Year
$15,000 - $150,000+
Wing AI's competitive pricing strategy has the following options:
Amazon VA Limited
Amazon VA Basic
Why Are Wing Amazon Assistants Worth The Investment?
It's important to have virtual assistants on board who understand the complex nature of daily business processes and work towards defined goals, objectives, and expectations. Doing so will enable smooth essential business operations and foster the opportunity for sustained economic advancement.
Wing assistants are expertly managed, trained, and dedicated to the long-term success of your business. With the basic package starting at $999/month, Wing assistants are competitively priced and go above and beyond the call of duty to satisfy all of your business needs.
Delivering long-term results and executing strategic decisions based on multiple variables is what Wing assistants do best. They've been training for this exact purpose and are waiting to establish lasting connections that will positively impact your business for years to come.
Ashley Mangtani is a technical writer from the U.K who specializes in Digital Transformation, SaaS, B2B, Cybersecurity, and AI/Metaverse. He's the head taxonomist and glossary technician for WalkMe and has worked as a digital marketing lead for several high-profile clients including McAfee and KPMG. Ashley's background is in creative and digital industries policy, research, and white papers, having worked for the Department for Digital, Culture, Media, and Sport for six years prior to his freelance writing career.